Company review: Wataniya telecom

As you may all know, I am an IT professional. I have a degree in all system administration, web development, and computer programming. Anyways, 5 days ago I went to Wataniya telecom to get an Internet since they do provide Internet. So I go there and ask for a pocket router. They tell me that it’s 21KD for 30GB per month. Amana bel Allah, it’s a good deal. Then they have this promotion for an iPad where you only pay extra 10KD per month. Again good deal, I go for it amended get back home.

I try the pocket router and it won’t log online for some reason. So obviously I call Wataniya. The guy who answered told me to talk it back to them for them to repair it. Oops, I got it today and it already bad? I didn’t take it anywhere I called again later. A different worker tell me that it take 24 hours for it to activate. Next day same problem. I call again a worker answers and she said she’ll talk with the IT people. So with my geeky nature and all I go online from my phone and google the problem. It turned out that the problem can be fixed in 5 minutes on their side. I can’t do anything about it.

So at 3 or 4 pm that day I get a call from their IT staff. I explain the problem he said he’ll fix it and call me back. Now we’re in day 3 and he didn’t call back so I go to Wataniya branch. The worker tell me he cant change the device and stuff. So he calls IT to fix it. Day 4 it still doesn’t work till it was like 4pm. It started working.

The Internet is very slow. Download speed is 2kbps and it won’t download a 5MB program. I can’t download any programs. The time it takes to open a page is like for ever. My turtle runs faster than their Internet process. Also if I were to use dial up I would’ve gotten a better chance with the download. So basically Wataniya gave me 3 and a half days with no Internet and then their Internet sucks big time!! I can’t even open my blog with it.

There are 2 things I cant understand here. 1 is Why should I tolerate a problem in their system?! And 2 does anyone think it’s acceptable to pay this much money for a crappy service?!

I mean last time I checked Wataniya is a service company if they don’t have any decent service to offer why are they around?!

Ps: I’m using viva at the time *3iz* the 5MB program is downloaded in less than 5 second

Oh and as far as rating goes
I give Wataniya from one to five 0/5 ^^

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